Shipping and return policies for Lilystars Records

Shipping Info
INTERNATIONAL (outside the Philippines)

7-15 business days for Premium Registered Mail via Xend powered by Singapore Post with detailed online tracking from pick-up to delivery in 88 countries.


For orders within the Philippines we offer FREE DELIVERY. One day delivery within Metro Manila and 1-2 days for other regions.
Return Policy
Returns and Exchanges
If you have received damaged, defective or incorrectly shipped albums or merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.

If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.

Return/Exchange Instructions

We will need the following information emailed to

Your full name
Your mailing address
Your phone number
What you are returning and why
How you would like us to handle your return or exchange

Afterward, you can mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

Mail to:

35 P. Tuazon St. Cubao
Quezon City, 1109 Philippines

Once your return has been received by us, we will credit your paypal account accordingly.